Shipping

Shipping & Delivery

Want to check your order status? Tracking information and order details were sent to your email. If you have any questions, feel free to contact us at hello@prismmy.com

Free Shipping (Malaysia)

  • Shipping to West Malaysia – free shipping on purchases of RM100 or more
  • Shipping to East Malaysia – free shipping on purchase of RM150 or more

Free Shipping (International)

International free shipping applicable price
Purchases of RM500 or moreSingapore
Purchases of RM1000 or moreThailand, Indonesia, Philippines, Taiwan, Vietnam,
China, Hong Kong, Australia, United Arab Emirates,
Purchases of RM1500 or moreJapan,  South Korea, Cambodia, Canada, New Zealand,
United Kingdom (UK)
Purchases of RM2000 or moreUnited States (US)

For countries other than those listed above, please contact to hello@prismmy.com

Customs Duties

  • Please note that shipments will be delivered without any duty or tax paid.
  • As per local regulations, all import (customs) duties and/or taxes must be settled by the purchaser.

Restrictions

Our carriers cannot guarantee safe delivery to certain addresses. Please provide your address and specific details such as street/building number, name, phone number, email, etc.

Shipping Limitations

  • Please use caution when providing a PO BOX/APO/FPO/DPO address, as it may result in lost packages and unexpected delays in shipping.
  • For specific regions such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, and similar islands and territories, delivery times may be extended. If you want to receive your items faster, please contact customer service to inquire about expedited shipping options, which may require additional shipping costs.

Failed Delivery

  • The company is not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information, such as order address/contact number/recipient name.
  • If you find that your order information is incorrect, please contact hello@prismmy.com as soon as possible before shipment to provide your order number and correct information.

Additional Information

  • Unforeseen delays or slight delays in providing tracking details may occur, we appreciate your patience and understanding.
  • Shipping times do not include order processing. Please check the Order Details page for more information on your order.
  • During peak shopping seasons, unexpected delays may occur during shipping. Thank you for your understanding.
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